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FAQs

Frequently Asked Question

Are they waterproof?

Shade sails are not always waterproof. Waterproof material is available if you need the area to be water resistant. Remember that as an open area, rain is still able to get in from the sides depending on the angle the rain is coming in on. Traditional shade sails are made of a woven fabric which allows water to pass through. There are shade cloths available which have a tighter weave. These allow less water to pass through. Contact us for more information.

What colours is the fabric available in?

The fabric is available in a number of colours, from black through to charcoal, various shades of grey, sand colour, cream, white, shades of blue, red, yellow, purple, orange and green. There is a colour to suit every area and we can offer advice on what colours would go well in an area if you need help choosing. Contact us today for more information.

Do you offer warranty?

Yes, we offer a 10-15 year material warranty on our shade sails, depending on which brand is chosen. We also offer a 2 year Workmanship Warranty on our installations. Book your quote today.

Can you attach sails to our existing posts?

If your existing posts meet our Engineer’s guidelines then we can attach to them. Our sails are built to last, so the structure has to be sound to begin with, and posts with footings over 1 m deep are generally required for a safe structure. If you are unsure, send us a photo of your existing posts to make sure they are sufficient for the job. We are happy to help, so do get in touch.

What is the average price for a shade sail installation?

Shade sails are unique in that they offer a custom design, with each one tailored to suit the needs of the particular client and spaces used to fit them, so there isn’t a one-size-fits-all or one-price-fits-all model. We aren’t in the business of selling cheap, off-the-shelf shade sails which may or may not work in your area and may or may not last the tests of time, but in quality crafted shade sails which will be both functional and attractive for years to come, installed by a licensed tradesperson and backed by insurance and a workmanship warranty. Contact us with as much information as possible about what you want and we will be able to provide you with a price estimate today.

Do you offer design for shade sails?

Yes, we offer a design service based on your needs, the conditions of the area you want to shade and times of day when shade is most important. In our initial consultation with you, we will ask lots of questions about where you want the shade to go, what you want to use it for and what the ground is like (eg dirt or concrete). You don’t need to have answers to all those questions, but the more detail you can give us upfront will result in us designing the best possible shade to meet your needs. Don’t hesitate to give us a call today to find out more.

Does my shade sail require maintenance/cleaning?

Like all outdoor items, shade sails can be subject to the elements. Regular cleaning and tightening of shade sails can help to preserve the sail and prolong it’s lifespan. Generally this can be done by you, and can be as simple as an annual rinse down of the sail, however we do offer a shade cleaning and tightening service if required. Ask us today for more information.

How long is the process?

Building a shade sail is a relatively short process. Residential sails can range anywhere from 3 – 6 weeks from start to finish, depending on current workload and the nature of the work required. Commercial sails can range from 4 – 8 weeks from start to finish, depending again on the nature of the work required. We stay in touch with you every step of the way to give you a clear indication of where we are in the process and what step comes next.

Generally speaking, once a design is settled on and an order placed, we need to come out two more times – the first visit is to install any metal work such as wall plates or posts. It is during this visit that we take the final measurements to ensure a snug fit for your sail. We then allow for concrete to set while our sailmakers get to work. The second visit is to install the sail itself.

If you have a shorter time frame in mind, do get in contact to see what is possible as we will work to accomodate your time line wherever possible.

What areas do you cover?

We cover the whole Sydney area, going up to the Central Coast of NSW, down to Wollongong and out Wes. We go where sails are needed. We offer an online quotation service for customers who prefer it, and can also come out for site visits to go over designs as required. Get in touch with us today to arrange your free quote.

Is your team licensed?

Yes, we are fully licensed and insured, giving you peace of mind in a job well done. We stand by our workmanship so you can be confident your sail will last the tests of time. Contact us today for more information.

Does your team offer from "design to installation" phase?

Absolutely. From concept to completion, we work with you every step of the way to help achieve your vision for an area. From clients who have absolutely no idea what they want other than to shade an area, through to clients who know exactly what they want and are ready to begin. We offer design ideas and see them through to fruition in the manufacturing and installation phases. Get in touch today to discuss your needs.

Do you have any certifications?

Yes, we are proud to be CM3 Certified, meaning our safety systems and compliance processes have been independently assessed and approved. This ensures peace of mind for clients across residential, commercial, and government projects.

  • Fully Licensed & Insured
  • Unmatched Service & Experience
  • Huge Range of Designs
  • Routinely On Time
  • Always On Budget
  • Protected & Happy Clients

Routinely Delighting Our Customers Throughout Sydney.

Definitely recommend…
Shade Us Now did a professional job – arrived on time, cleaned up after they finished and our new shade looks great. Definitely recommend them.

Barry B – Merrylands

…they did a great job installing my new awning.
From their helpful advice on colours and styles, they did a great job installing my new awning.

Sharon S – Sydney

…quality shades and a great design…
Turned my blank backyard space into an entertainment space, with two quality shades and a great design, thank you guys!

Johnathan G – Panania

The new shade over the pool looks fantastic. Thanks team.

Joe M – Luddenham

We love the sail in our outdoor area for our childcare centre.

Sasha L – Renwick

…got the job done quickly & efficiently…
Great company! Answered all of my questions in great detail, got the job done quickly & efficiently, would definitely recommend 😊

Marian Tillet

What a great company so easy to work with.
What a great company so easy to work with. We got a gorgeous sail over our BBQ area and now I can’t wait to go and hang out there. Thanks guys.

Jane Foster

We absolutely love our new pool shade sail.
We absolutely love our new pool shade sail. Professional team really went the extra mile to make sure it was done in time for our party.

Ryan Mell

They are very honest people cannot say enough about them

Sue Hunt

…professionally installed and on budget.
I couldn’t be happier with the work completed at my Early Learning Services. I am confident that the children are shaded to meet regulations with quality products and materials that are professionally installed and on budget.

Louisa Beaver

…great attention to detail…
The owner has great attention to detail, he really puts in that extra bit of effort to ensure you get the best product possible.

Thomas Reid

Great company!
Great company. The team did a great job with our shade sails. Very professional, arrived on time, cleaned up before they left, sails look great. Highly recommended.

Bob Constance

One extremely happy customer I am !!
It’s very hard to find such a honest & professional company like Shade Us Now is !! Both Sarah & Warren had great ideas with suggestions in helping us in creating our new sails . Sails arrived in time with no delays and with very professional service . One extremely happy customer I am !! I am recommending Shade Us Now to all my friends !

Rick & Sally Sutton

Very satisfied with our sail…
Amazing company to deal with. Very satisfied with our sail and great customer service, we highly recommend this company

Elaine Hine

…great ideas for shade…
Sarah was great to do business with. She was professional and came up with great ideas for shade to cover our cars. I highly recommend her and the team at Shade Us Now.

Karl Herman

…they did a great job…
From their helpful advice on colours and styles, they did a great job installing my new awning.

FS Sy

…easy to use, prompt and professional.
I recently purchased a sail from Shade us now and i can not recommend them enough. They were easy to use, prompt and professional. The quality is amazing. I would recommend them to anyone. Thank you so much for your great service.

Kale Rayment

Great Quality
Very satisfied with my purchase from Shade us now. Their staff’s customer service skills are exceptional and they provided me with a lot of informative information regarding my options for purchase. They are efficient, hardworking punctual and reliable with their manufacturing and installations. I would highly recommend. Great Quality.

Patricia Dias Alves
Da Costa Gomes

Our new shade sail looks great! Definitely recommend them.
Shade Us Now did a professional job – arrived on time, cleaned up after they finished and our new shade looks great!

Barry B, Merrylands

They did a great job!
From their helpful advice on colours and styles, they did a great job installing my new awning.

Sharon S, Sydney

Quality shades and a great design.. Thank you
Turned my blank backyard space into an entertainment space, with two quality shades and a great design, thank you guys!

Johnathan G, Panania

We love the sail in our outdoor area for our childcare centre.

Sasha L, Renwick

The new shade over the pool looks fantastic. Thanks team.

Joe M, Luddenham
Call Call Sarah: 0452 156 564